Privacy Policy

Effective Date: 18th Feb 2026

Introduction

Dr. Ahmet Ergin’s office (“DTHC,” “we,” “us,” or “our”, “Diabetes, Thyroid & Hormone Center Of The Treasure Coast, LLC”) respects your privacy. This Privacy Policy describes how we collect, use and share personal information when you visit our website, sign up for our services, or opt in to receive text messages. This policy is provided as guidance for compliance with A2P 10DLC requirements and GoHighLevel guidelines, but it is not legal advice. If you have questions about this policy or our handling of your information, please contact us at 772‑398‑7814 or [email protected].

Information We Collect

We collect information in several ways:

  • Contact information. When you fill out a form, request an appointment, or opt in to our SMS program, we collect your name, phone number, email address and any other information you choose to provide.

  • Eligibility details. Our eligibility forms may ask questions about your age, medical history or other factors relevant to determining whether you qualify for a particular program. Providing this information is voluntary, but if you decline to answer, we may not be able to determine eligibility.

  • Payment information. If you enroll in our cash‑pay membership program, we will collect payment details (such as credit card information) to process your fees.

  • Technical data. We may collect anonymized data such as IP address, browser type and pages viewed to improve our website and services.

How We Use Information

We use the information we collect to:

  • Provide and manage our services, including eligibility screening, appointment scheduling, membership billing and patient care.

  • Send SMS text messages, emails and phone calls related to appointment reminders, program updates, promotional offers and other communications you have consented to receive.

  • Maintain our internal records and comply with legal and regulatory requirements.

We do not sell your personal information. We may share it with trusted service providers (for example, payment processors, laboratories or technology vendors) who assist us in delivering our services. These providers are contractually required to protect your data and may not use it for their own marketing purposes. We may also disclose information if required by law or to protect the rights and safety of our practice and our patients.

Cookies and Tracking Technologies

We do not use cookies, tracking pixels, web beacons, or other tracking technologies on this website. We do not collect browsing behavior for advertising or remarketing purposes.

If this changes in the future, this Privacy Policy will be updated accordingly.

SMS Messaging and Consent

When you provide your phone number and check the box indicating your consent, you agree to receive SMS text messages from us. Message frequency may vary depending on your care plan (for example, appointment reminders or check‑in messages up to a few times per month). Message and data rates may apply according to your mobile carrier’s terms and conditions. You may reply STOP at any time to opt out of text messages or HELP for assistance. Your opt‑out request will not affect our ability to call you regarding your care. Your information will be handled in accordance with this Privacy Policy.

Data Security

We employ reasonable administrative, technical and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to resolve disputes. When information is no longer required, we will delete it or anonymize it.

Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes. Your mobile information will only be used to communicate with you in accordance with your consent and this Privacy Policy.

Your Rights and Choices

  • Update or correct your information. You may request to review, correct or update your personal information by contacting us at the address below.

  • Opt out of communications. You may opt out of text messages by replying STOP and may unsubscribe from emails by following the instructions in those messages. Opting out of marketing messages does not affect communications related to your care or membership.

  • Withdraw consent. If you no longer wish for us to use your information as described in this policy, please contact us. Note that withdrawing consent may limit our ability to provide services to you.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective Date” at the top will indicate when the policy was last revised. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, you may contact us at:

🕻 772-398-7814 ✉︎ [email protected]

⚲ 1400 SE Goldtree Drive, Suite 103 Port ST Luice FL 34952

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